BidNest Support
Welcome to BidNest, the AI-powered app designed to help sellers catalog, organize, and prepare items for online auctions quickly and efficiently.
Contact Support
If you need assistance, we’re here to help.
Email: support@bidnest.app
Response Time: We typically respond within 24 hours on business days.
When contacting support, please include your device model, iOS version, and a brief description of the issue.
Frequently Asked Questions
Getting Started
What is BidNest?
BidNest is an AI-powered cataloging app that helps sellers photograph, describe, and organize items for resale and online auctions.
Do I need an account to use BidNest?
Yes. An account is required to save catalogs, sync data, and manage subscriptions.
Using BidNest
How does the AI cataloging work?
BidNest analyzes item photos to generate suggested titles, descriptions, and attributes. All AI-generated content can be reviewed and edited before saving. You can save Auctions in .csv file format.
Can I edit the AI-generated details?
Yes. All AI suggestions are fully editable and meant to assist, not replace, your judgment.
Can I export my listings?
Yes. BidNest allows you to organize and export item details for use on supported auction and resale platforms with direct links or .csv file format.
Billing and Subscriptions
Is BidNest free?
BidNest may offer limited free for a 3-Day period.
How do subscriptions work?
Subscriptions are billed through your Apple ID and automatically renew unless canceled at least 24 hours before the end of the current billing period.
How do I manage or cancel my subscription?
Subscriptions must be managed through Apple.
Open Settings on your iPhone or iPad
Tap your Apple ID
Select Subscriptions
Choose BidNest
Modify or cancel your subscription
Apple does not allow developers to cancel subscriptions on your behalf.
How do I restore purchases?
If you reinstall the app or change devices, tap Restore Purchases in the app settings.
Troubleshooting
The app won’t load or crashes
Make sure you are using the latest version of BidNest
Restart your device
Confirm your iOS version is supported
Account Management
How do I delete my account?
To request account deletion, email support@bidnest.app from the email associated with your account. Account deletion permanently removes your stored data.
App Requirements
Supported Devices: iPhone and iPad
Minimum iOS Version: iOS 16 or later
Internet Connection Required
Privacy and Data Use
BidNest collects only the data necessary to provide core app functionality. Photos and item data are used to generate catalog information. We do not sell personal data.
Updates
BidNest is actively maintained and improved through regular App Store updates.
Current Version: 1.0.2
Last Updated: Jan. 21, 2026 4:28PM
Feedback
Have feedback or feature requests? Email support@bidnest.app
Legal